Support

       Option #1: View The Documentation

The only thing better than talking to our team… is not having to talk to them at all. They’re nice people and all, but you have things to do, WordPress websites to make. We get it. The documentation is available here, and is 100% searchable. Look up your questions in the search bar, or browse the answers to common questions below: 

• How do I configure my form’s email notifications to me/the site admin?
• How do I set up my form’s notifications to the person who filled out my form?
• What’s “submission rejected, token invalid”?

        Option #2: Get Access To Priority Support

Read the documentation but still can’t find what you need? No worries, we’re here to help. All paying customers receive same-day Priority Support for all Caldera Forms products, among other benefits like enhanced email delivery, anti-spam, enhanced message layouts, access to our 30+ add-ons, and more. 

Add a year of Caldera Forms Pro Basic to your cart now and save 15% off the regular monthly price. Or, choose the right plan for you here. Plans start at $14.99/month.

Thanks for understanding that this business model is how we are able to open-source and freely give away the world’s most powerful WordPress form builder while paying a professional team to support and maintain it every day.

         Option #3: Reach Out To The Caldera Forming Facebook Community

Support is out of your budget? It happens, that’s why we try our best to make Caldera Forms as powerful as possible and as free as possible while still high-quality. For you, we set up a Facebook community group. Collaborate with other Caldera Forms users, share projects, and more. And remember: if somebody helps you, try to help someone else in return! It’s what makes our community work.

P.S. The group is the least effective way to get support from our team. Before submitting your own issue, you can see the issues we’re working on here.

Caldera Forms Pro is making everything about WordPress forms more awesome – part of that is awesome support. Let’s get your form fixed, fast. Wait, what is CALDERA FORMS PRO?

Option #1: View The Documentation

The only thing better than talking to our team… is not having to talk to them at all. They’re nice people and all, but you have things to do, WordPress websites to make. We get it. The documentation is available here, and is 100% searchable. Look up your questions in the search bar, or browse the answers to common questions below: 

• How do I configure my form’s email notifications to me/the site admin?
• How do I set up my form’s notifications to the person who filled out my form?
• What’s “submission rejected, token invalid”?

Option#2: Get Support With Your License

We’re pulling out the heavy machinery! Let’s get our team on this case.

First: there’s key information that will help us understand what is happening on your site. If you provide this information, we will be able to solve your problem faster. Ready?

1. In the Caldera Forms support sub-menu is a Debug information tab. Copy/paste this information somewhere handy for your support request. If you do not have Caldera Forms installed, you can do so through the WordPress plugins admin or use the sysinfo plugin to get similar information.
2. We need to know if you are experiencing any JavaScript or PHP errors and if so, what they are. Here are instructions on finding those errors:

• Learn how to check your JavaScript console in any browser
• How to use the WordPress debug log to find hidden errors

OK, have everything you need? Submit the support request.