Support is available to users with an active license only. Please use the form below to contact our support and allow at least one business day for a response. If you have an active license for a Caldera Forms add-on, feel free to select that plugin from the list and ask your question about Caldera Forms.
Please Read Before Requesting Caldera Forms Support
If you are experiencing a bug, or one of our plugins not working as expected, we understand this is frustrating. Because every WordPress site is different, there is certain information we need to help us understand what is happening on your site. If you provide this information, we will be able to solve your problem faster.
In the Caldera Forms support sub-menu is a Debug information tab. Please include a copy of this information in your support request. If you do not have Caldera Forms installed, you can do so through the WordPress plugins admin or use the sysinfo plugin to get similar information.
- How to use the WordPress debug log to find hidden errors
You Must Be Logged In To Receive Support.
Help Getting The Best Answer Quickly
When requesting support, there are certain pieces of information that will help us help you faster.
For all support requests please include:
- The version of the plugin you are using.
- The version of WordPress you are using.
- The version of PHP you are using.
- The version of MySQL you are using.
If you are unsure of what version of PHP or MySQL your site is using, you can use this handy free plugin to find out.
Please note that we do not support PHP 5.2 and our plugins will not work on servers that are running it.
If you are reporting a bug please let us know:
- If you are receiving any PHP notice or warnings with WP_DEBUG enabled and if so what they are.
Need help with Caldera Forms? We will answer your question within one business day. All owners of Caldera Forms add-on or bundles license can use the form above to get support. Your purchase helps us keep Caldera Forms free and to keep making Caldera Forms and other fun plugins.
Support Terms: When you send us a question, using the form on this page, expect an answer by 5PM eastern time US, the next weekday, except holidays. Priority support services do not include any type of assistance setting up your form, or writing custom code. These are service we do provide, at an additional charge. We also can not guarantee that we will be able to resolve all issues. We are a small team, so bugs and conflicts with other plugins will take time to resolve.