Support

       Option #1: View The Documentation

The only thing better than talking to our team… is not having to talk to them at all. They’re nice people and all, but you have things to do, WordPress websites to make. We get it. The documentation is available here, and is 100% searchable. Look up your questions in the search bar, or browse the answers to common questions below: 

• How do I configure my form’s email notifications to me/the site admin?
• How do I set up my form’s notifications to the person who filled out my form?
• What’s “submission rejected, token invalid”?

        Option #2: Ask the Caldera Forms Support Team

At this time, we’re only able to provide guided support for Caldera Forms members. We’re looking to change this in the future as the Caldera team grows, and offer free support for all.

Subscribe to one of our very affordable membership plans today and access awesome new features for you and your clients. Or, purchase any à la carte add-on from our library. 

         Option #3: Reach Out To The Caldera Forming Facebook Community

The Caldera Forming Facebook Group is a user-driven community of Caldera Forms users. We’re almost 2,000 strong and range from total beginners to Caldera old-timers. 

While our team doesn’t officially provide support in Caldera Forming, we are present to help as we can. This a users-helping-users focused group full of friendly and very knowledgable personalities. Don’t hesitate to drop in and ask your question here!

Caldera Forms Pro is making everything about WordPress forms more awesome – part of that is awesome support. Let’s get your form fixed, fast. Wait, what is CALDERA FORMS PRO?

Option #1: View The Documentation

The only thing better than talking to our team… is not having to talk to them at all. They’re nice people and all, but you have things to do, WordPress websites to make. We get it. The documentation is available here, and is 100% searchable. Look up your questions in the search bar, or browse the answers to common questions below: 

• How do I configure my form’s email notifications to me/the site admin?
• How do I set up my form’s notifications to the person who filled out my form?
• What’s “submission rejected, token invalid”?

Option#2: Get Support With Your License

We’re pulling out the heavy machinery! Let’s get our team on this case.

First: there’s key information that will help us understand what is happening on your site. If you provide this information, we will be able to solve your problem faster. Ready?

1. In the Caldera Forms support sub-menu is a Debug information tab. Copy/paste this information somewhere handy for your support request. If you do not have Caldera Forms installed, you can do so through the WordPress plugins admin or use the sysinfo plugin to get similar information.
2. We need to know if you are experiencing any JavaScript or PHP errors and if so, what they are. Here are instructions on finding those errors:

• Learn how to check your JavaScript console in any browser
• How to use the WordPress debug log to find hidden errors

OK, have everything you need? Submit the support request.