Support

Caldera Forms Banner

Support is available to users with an active license only. Please use the form below to contact our support and allow at least one business day for a response. If you have an active license for a Caldera Forms add-on, feel free to select that plugin from the list and ask your question about Caldera Forms.

Please Read Before Requesting Caldera Forms Support

If you are experiencing a bug, or one of our plugins not working as expected, we understand this is frustrating. Because every WordPress site is different, there is certain information we need to help us understand what is happening on your site. If you provide this information, we will be able to solve your problem faster.

In the Caldera Forms support sub-menu is a Debug information tab. Please include a copy of this information in your support request. If you do not have Caldera Forms installed, you can do so through the WordPress plugins admin or use the sysinfo plugin to get similar information.

More importantly, we need to know if you are experiencing any JavaScript or PHP errors and if so, what they are. Here are instructions on finding those errors:

Priority Support

If you do not own a Caldera Forms add-on, you can not use this form for support. You could, purchase priority support for help with the free, core plugin. You can purchase Caldera Forms priority support here. You can request Caldera Forms priority support here.

Please select a plugin you have a license for. Please login below if you are not already logged in.
If this dropdown is empty either you are not logged in or you do not have an active license for a paid plugin that entitles you to support.

We need the following information to help respond to your question. If you do not provide it, we may not be able to provide support.

This information is displayed on the Caldera Forms support page, in the debug information tab. If you are not using Caldera Forms, see the notes below this form for help finding this information.

Please list any console errors, or PHP warnings or notices you have received.

You Must Be Logged In To Receive Support.

Log into Your Account

Lost Password?

Help Getting The Best Answer Quickly

When requesting support, there are certain pieces of information that will help us help you faster.

For all support requests please include:

  • The version of the plugin you are using.
  • The version of WordPress you are using.
  • The version of PHP you are using.
  • The version of MySQL you are using.

If you are unsure of what version of PHP or MySQL your site is using, you can use this handy free plugin to find out.

Please note that we do not support PHP 5.2 and our plugins will not work on servers that are running it.

If you are reporting a bug please let us know:

Support Policies

Need help with Caldera Forms? We will answer your question within one business day. All owners of Caldera Forms add-on or bundles license can use the form above to get support. Your purchase helps us keep Caldera Forms free and to keep making Caldera Forms and other fun plugins.

Support Terms: When you send us a question, using the form on this page, expect an answer by 5PM eastern time US, the next weekday, except holidays. Priority support services do not include any type of assistance setting up your form, or writing custom code. These are service we do provide, at an additional charge. We also can not guarantee that we will be able to resolve all issues. We are a small team, so bugs and conflicts with other plugins will take time to resolve.

Join Our Newsletter

Get helpful WordPress resources from our lead developer Josh Pollock, Caldera updates, and special savings.